Refund policy

Returns Policy

All orders are checked before posting and securely packaged. However, if you wish to return your order to us, you must do so within 30 days of receipt.

WE ARE UNABLE TO ACCEPT RETURNS ON OPENED ANIMAL HEALTH PRODUCTS  SO PLEASE BEAR THIS IN MIND WHEN ORDERING! PLEASE CONTACT US IF IN DOUBT.

The item must be unused, in its original packaging and be suitable for re-sale. This does not affect your statutory rights.

We reserve the right to withhold money if a returned item is damaged or unsaleable.

The delivery charge is non-refundable except in cases where the goods are faulty.

Please notify us of returns and return all items to the following address:

Clipper/Trimmer Returns:

If you find that the clippers are unsuitable or not exactly what you were looking for, you are welcome to send them back for a full refund. This must be done within 14 days of purchase. Your clippers must be returned UNUSED and in the original packaging along with a copy of the purchase receipt. You will be required to arrange and pay for the return of the clippers and they should be well packed and clearly labelled.  

Glenkeen Livestock Supplies
49 Ringsend Road
Limavady
BT49 0QJ

Melissa +44(0)7715442390 John +44(0)7843957718

Email: glenkeenlivestock@hotmail.com

 

Faulty Items

Please note that if you discover a faulty item, we shall endeavour to send out a replacement. All faulty items must be returned to us as soon within 30 days, and we recommend obtaining proof of postage or using a tracked delivery service.

If we do not receive the faulty items back, you will be charged the full replacement cost.

Please Note: Due to Health & Safety At Work Regulations, we require any used faulty goods to be returned into us in a clean condition before we accept them and issue a refund.